Privacy Policy - Nordic Duluth LLC

Effective Date: April 4, 2026

Introduction

Nordic Duluth LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our SMS messaging program and services.

Information We Collect

When you engage with our SMS messaging program, we may collect the following information:

Phone Number: Your mobile phone number, provided when you consent to receive SMS messages from us.
Name: Your first name, used to personalize messages.
Feedback Responses: Any feedback or ratings you provide through our feedback forms.
Message History: Records of SMS messages sent to and received from your phone number.

How We Use Your Information

We use the information we collect for the following purposes:

To send you SMS messages related to your completed projects with Nordic Duluth LLC.
To request feedback about your experience with our services.
To respond to your inquiries and provide customer support.
To improve our services based on your feedback.

Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. Your information may only be shared in the following limited circumstances:

Service Providers: We use Twilio to deliver SMS messages. Twilio processes your phone number solely to deliver messages on our behalf and is bound by their own privacy obligations.
Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Your Rights

You have the right to:

Opt-out of receiving SMS messages at any time by replying STOP to any message.
Request access to the personal information we hold about you.
Request correction or deletion of your personal information.

To exercise these rights, contact us at [email protected] or call (218) 391-2973.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" above.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Nordic Duluth LLC
Email: [email protected]
Phone: (218) 391-2973